Shipping policy

Shipping Policy

Our shipping policy is designed to provide clear expectations for deliveries across the United States and Europe.

1. Production & Processing Time

  • Standard Items: Non-customized orders are typically processed and dispatched within 2–3 business days.

  • Customized Orders: Items featuring custom name or logo engravings require an additional 3–5 business days for precision craftsmanship and quality inspection.

  • Order Confirmation: You will receive an automated email confirmation once your order has been placed and a second notification with tracking information once it ships.

2. Shipping Rates & Delivery Estimates

Delivery times are estimates and may vary based on local postal services and customs processing.

Region Service Type Estimated Delivery Cost
United States Standard International 7–12 Business Days Calculated at Checkout
Europe (EU & UK) Priority International 5–10 Business Days Calculated at Checkout
Rest of World Standard International 10–20 Business Days Calculated at Checkout

3. International Customs, Duties, and Taxes

  • United States: Orders under $800 USD typically do not incur import duties.

  • Europe (EU & UK): All orders shipped to Europe are subject to local VAT and customs duties.

  • Customer Responsibility: The recipient is the importer of record and is responsible for all import fees, duties, and taxes levied by the destination country. These fees are not included in our shipping rates and must be paid by the customer upon delivery.

4. Tracking & Delivery

  • Full Tracking: All shipments to the US and Europe include end-to-end tracking.

  • Address Accuracy: We are not responsible for deliveries to incorrect addresses provided by the customer. Please double-check your shipping details before finalizing your order.

  • Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to pay local customs fees, the customer will be responsible for original shipping costs and any return fees incurred.

5. Damaged or Lost Shipments

  • In-Transit Damage: If your package arrives visibly damaged, please take photos of the packaging before opening and contact our support team immediately.

  • Lost Packages: A shipment is considered "lost" if there is no tracking update for more than 21 business days. In such cases, we will initiate an investigation with the carrier and provide a replacement or refund as necessary.

Questions?

If you have specific questions about your shipment, please reach out via our Shopify store contact form.