Refund policy

Return and Refund Policy

This policy outlines the procedures for returns and refunds for orders delivered to the United States and Europe.

 

1. Standard Return Window

  • European Union & UK: Consumers have a legal right to cancel and return most standard orders within 14 days of receipt for any reason

     

  • United States: We offer a 30-day return window from the date of delivery for standard, non-customized items.

     

2. Personalized & Custom Items

  • Exclusion: In accordance with both US and EU consumer laws, custom-made or clearly personalized products (such as wallets with custom names or logos) are not eligible for return or refund unless they arrive defective or damaged.

     

  • Approval: For non-customized stock items, returns are accepted provided the product is unused, in its original packaging, and in the same condition as received.

3. Defective or Damaged Goods

  • Reporting: Any defects or damage must be reported within 14 days of delivery.

     

  • EU Legal Guarantee: All products sold to EU consumers are covered by a mandatory 2-year legal guarantee. If a product is found to be faulty or not as described within this period, you are entitled to a repair, replacement, or refund.

    Resolution: We will provide a replacement or a full refund (including original shipping costs) for confirmed manufacturing defects.

4. Return Shipping & Fees

  • Customer Responsibility: Unless the item is defective or the wrong product was sent, the customer is responsible for all return shipping costs.

     

  • International Returns: For returns from outside the EU or US, parcels must be clearly marked as "RETURNED GOODS" on customs declarations to avoid unnecessary import duties and taxes.

     

  • Restocking Fee: A restocking fee (e.g., 20%) may apply to standard items returned outside the initial window or in certain jurisdictions where permitted.

5. Refund Process

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

     

  • Timeline: Approved refunds are processed back to the original payment method within 14 days of receiving the returned goods.

     

  • Deductions: Original shipping charges are non-refundable. If we incur customs charges due to improper marking of a return, these will be deducted from your final refund.

  • How to Initiate a Return

     

To start a return, please contact our support team through your account dashboard or via email. Please include your order number and photos if the item is damaged.